Shipping Policy

Shipping Policy

At House of Oria, each order is packaged with care and intention, ensuring your jewelry arrives beautifully presented and safely delivered.

Processing Time

All orders are quality-checked, packaged, and dispatched once payment has been confirmed. Please allow time for processing before shipment.

We aim to process all orders and have them ready for shipping within 1-3 business days.

Shipping Timelines

Delivery times vary depending on your location and courier service.

  • Canada: 3-9 business days
  • United States: 4-8 business days
  • International: 5-10 business days (may vary per destination)

Shipping Costs

Shipping fees are calculated at checkout based on your destination. We offer complimentary shipping within Canada for orders $100 CAD or more.

Duties & Taxes

Orders shipped outside Canada (excluding the USA) may be subject to customs duties or import taxes, which are the responsibility of the customer. If an order is returned due to unpaid duties, reshipment fees will apply. 

Lost or Delayed Packages

House of Oria is not responsible for delays once a parcel has been handed to the courier. If your tracking information shows no updates for an extended period, please contact us and we’ll do our best to assist.

Incorrect Address or Failed Delivery

Please ensure your shipping details are accurate at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Order Concerns

If your order arrives damaged or defective, you must contact our Customer Care Team within 24 hours of receiving your package via email.

  • support@houseoforia.com

Please include photos/videos of you opening your order along with your order number for prompt review.

Local Pick Up Point

For local customers, we have a Brampton pick up point available. At checkout, simply select the Brampton Pick-Up Point option.

Once your pieces are ready - usually within 2-4 business days, you’ll receive an email with full instructions, timing details and pick up address.

Pick-ups are available on:
Tuesdays · 4:00 PM – 5:00 PM
Thursdays · 12:00 PM – 1:00 PM

Each piece travels from our artisans to your hands with care. We appreciate your patience as we ensure your jewelry arrives safely and beautifully — it’s worth the wait.